Privacy Statement

This Privacy Policy explains how Winwinter collects, uses and protects the personal information you provide when you register an account, make transactions or use our site. We take your privacy seriously and set out below the types of data we process, how we use it and the choices available to you.

Types of data we collect

Personal data

When you register an account or contact us we may collect identifying information such as your name, date of birth, postal address, email address, telephone number and government ID for verification purposes. We also hold account credentials, username and any correspondence you send to us.

Technical data

We automatically collect technical information about the device and browser you use, your IP address, device identifiers, operating system, language preferences and pages visited. This information helps us maintain the service, detect fraud and improve site performance.

Transactional data

Information about deposits, withdrawals, bets, game activity and payment method details is retained to process payments, support responsible play, comply with verification checks and for accounting purposes. We may also keep records of communications and support interactions.

How we use your information

We use your data to provide and maintain your account, process deposits and withdrawals, perform identity and fraud checks, and fulfil legal and regulatory obligations. Data is used to handle enquiries, resolve disputes, improve our services, and to send important account notices. Where you consent, we may use your contact details for service updates and marketing communications which you can opt out of at any time.

Data protection and storage

Your information is stored securely and access is limited to authorised staff and third‑party providers who need the data to perform services on our behalf. We use industry standard security measures, including encryption for data in transit and at rest, secure servers and internal access controls. We retain personal information only for as long as necessary to provide services, fulfil legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functionality, remember preferences, analyse site usage and deliver relevant content. Some cookies are essential for login and security, while others support analytics and performance. You can manage cookie preferences through your browser or via the cookie settings on the site. Third parties such as analytics and advertising partners may also set cookies.

Your rights

You have the right to request access to your personal data, ask for corrections, request deletion where appropriate, object to processing and request restriction or portability of your data. You can withdraw consent to marketing at any time. To exercise these rights please contact our support team at [email protected]. We will ask you to verify your identity before responding.

Access, correction and deletion of data

To request access, correction or deletion, contact [email protected] and include relevant details about your account. We aim to handle requests promptly and will inform you of any information we must retain for regulatory, legal or security reasons. Some requests may be limited if they affect other users or our legal obligations.

Information sharing and third parties

We share data with payment processors, identity verification services, game providers, fraud prevention and analytics partners as required to operate your account and meet legal requirements. We may also disclose data to comply with legal requests or to protect our rights. Aggregated or anonymised data may be used for reporting and product improvement and does not identify individuals.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on the site and where appropriate notified to account holders. Continued use of our services after changes are posted indicates acceptance of the revised policy.